Choose what kind of question you have Account Comments Confirmation email Copyright Favorites Log in Password Profile Promoted stories Published stories Report Rules Search Sharing Suspended account Upload a story

I have two accounts connected with two different mail addresses. Is it possible to merge them?

We don't currently offer a way to merge two accounts. We recommend downloading the pictures and information you've added to the account you don't want to keep. Once you've moved all of your info into a single account, please delete your duplicate account.

Is there an age limit for becoming a member?

Our Services are not directed to people under 13. If you become aware that your child has provided us with personal information without your consent, please contact our support team. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we take steps to remove such information and terminate the child's account.

How do I end my account?

To end your account permanently:

• Log in to www.twopics.com.
• Click ‘Settings’ at the sub menu of any TwoPics pages.
• Choose ‘My account’.
• Click ‘Delete your TwoPics account’.


When you end your account, your profile and all pictures and information associated with it disappears from the TwoPics service immediately. People on TwoPics will not be able to search for you or view any of your stories.

If you’d like to come back to TwoPics any time after you’ve end your account, you can create a new account by signing up again.

Can I comment a story?

Yes, you can comment a story if you are logged in.

How long can a comment be?

Your comment can contain up to 1000 characters.

How to report a comment on TwoPics.

If you see a comment that you think is inappropriate based on our Terms of Use, you can report it to us for review by clicking the ‘Report’ icon next to comment, choose and use the instruction to report the comment.

How to remove someone's comments from your story.

If you see a comment that you think is inappropriate, you can delete it by clicking the ‘x’ icon next to comment and it will disappear immediately.

How to confirm your email address.

You must confirm your email address in order to be a member and get your TwoPics account.

• Go to your email address inbox and find the message from TwoPics asking you to confirm your address.
• Click the link to confirm that the address is correct.
• Congratulations, you are now a member of TwoPics!

I'm having trouble confirming my email.

Email confirmation is an important security check that helps prevent other people from signing up for a TwoPics account using your email address.
If you have received the confirmation email, but cannot click on the link - copy the full URL from the email and paste it into a new web browser window.

I can't find my TwoPics sign-up confirmation email.

Please follow the steps below to resolve this issue:

• Check your email application's spam or junk folder or filter. Please be aware that some emails may be blocked by your ISP (Internet Service Provider).
• Check that you’re trying to log in from the exact email address you registered with. A common error is registering with an incorrect email domain (e.g. @telia.com is not the same as @telia.net). In addition, keep in mind that email addresses never begin with a "www" prefix.

I received an email that I created a new TwoPics account, but I didn’t sign up for a new account.

Most likely, someone has mistakenly tried to register using your email address. Do not click on the link in the email. If you don’t click on the link, the account will not be confirmed. An unconfirmed account can remain on the site for a maximum of seven days. After seven days without the email owner’s confirmation, the account will become inaccessible.

If someone created an account to impersonate or imitate you, we recommend you to report this to our Support team.

What are promoted TwoPics-stories?

Promoted stories are ordinary stories purchased by advertisers who want to reach a wider group of users or to spark engagement from their existing followers.
Promoted stories are clearly labeled as Promoted when an advertiser is paying for their placement on TwoPics. In every other respect, Promoted stories act just like regular stories and can be comment, favorited and more.

What is a Favorite story?

Favorite story, represented by a small star icon next to a TwoPics-story, are most commonly used when users like a story and wish to save it for later.
If you've marked a TwoPics-story as a Favorite, you'll see it in two places:

• Click on ‘Favorites’ in the sub menu.
• If you visit a TwoPics-story, you will find the text ‘My favorite’ underneath the second picture.

What is a Favorite profile?

Favorite profile, are most commonly used when users like a members stories and wish to save the profile for later.
If you've marked a member as a Favorite profile, you'll see it in one place:

• Click ‘Favorites’ in the sub menu.

How to mark a TwoPics-story as a Favorite story?

If you're logged in, you can mark any story as a Favorite story. If you visit a TwoPics-story, you will find the button ‘Favorite’ underneath the second picture. Click the button and the story is registered as your Favorite story.

How to mark a member as a Favorite member?

If you're logged in, you can mark any member as a Favorite member. If you would like to mark a member as a Favorite member, you have to click a member’s nickname. Click ‘Add as favorite member’ button in the Profile box.

Viewing TwoPics-stories and members marked as Favorites.

To see marked as favorites:

• Navigate to ‘Favorites’ in the sub menu.
• Browse and enjoy!

Removing a Favorite status.

• If you're so over a TwoPics-story or member and need to remove it as a favorite, navigate to ‘Favorites’ in the sub menu. Locate the story or member and click the ‘x’ and you removing the favorite from your favorites list.

How do I log in to my TwoPics account?

Go to www.twopics.com and find the ‘Log in’ button at the top of the page.

Enter either your:
a. Email address: You can log in with the email address that is currently listed on your TwoPics account.
b. An account by Google, Facebook, Yahoo: If you created an account with a provider, e.g. Facebook, you can use it to log in.

Have you lost your access to the provider you used when you signed up?

You can still log in to your TwoPics account using your email address and password. You need to find your confirmation email – there you will find your password.
Unfortunately, if you've forgotten your password and lost access to your account email, we're unable to release the TwoPics account to you. We understand this can be frustrating, but this policy is meant to make sure TwoPics accounts don't fall into the wrong hands.

Forgot your password?

If you can't remember the password, visit our password request form and enter your email address that is listed on your TwoPics account. Then, check your email inbox - we'll send instructions for resetting your password to the account's email address.

Have you lost your access to the email you used when you signed up?

You can still log in to your TwoPics account using the email address and password. Unfortunately, if you've forgotten your password and lost access to your account email, we're unable to release the TwoPics account to you. We understand this can be frustrating, but this policy is meant to make sure TwoPics accounts don't fall into the wrong hands.

How to choose a ‘strong’ password.

You are responsible for safeguarding the password that you use to access the Services and for any activities or actions under your password. We encourage you to use "strong" passwords (passwords that use a combination of upper and lower case letters, numbers and symbols) with your account. We highly recommend that you use a unique password for each website you use.

How to change my password:

• Log in to www.twopics.com.
• Click ‘Settings’ in the sub menu.
• Change your password on Change password box.
• Your password can contain up to 30 characters and at least 6 characters.
• After changing the password, click ‘Save’.

How to change your profile picture.

• Log in to www.twopics.com.
• Click ‘Settings’.
• Click the camera icon on ‘My profile picture’.
• Choose which file to load.
• After selecting the file, click ‘Save’.

How to update your nickname, birth, and location info.

To change your nickname, birth and location info, follow these steps:

• Log in to www.twopics.com.
• Visit the ‘My profile text’ box under ‘Settings’.
• Make the desired changes.
• Be sure to click ‘Save’.

How long can nickname be?

Your nickname can contain up to 20 characters and at least 3 characters.

How to change my email address for my TwoPics account.

It is not possible to change email address.

What are promoted TwoPics-stories?

Promoted stories are ordinary stories purchased by advertisers who want to reach a wider group of users or to spark engagement from their existing followers.
Promoted stories are clearly labeled as Promoted when an advertiser is paying for their placement on TwoPics. In every other respect, Promoted stories act just like regular stories and can be comment, favorited and more.

What is copyright?

Copyright is a form of protection provided for original works of authorship, including literary, dramatic, musical, graphic and audiovisual creations. "Copyright" literally means the right to copy, but has come to mean that body of exclusive rights granted by law to copyright owners for protection of their work.

May I copy others users’ photos?

You may not copy other users' photos with their prior consent.

Is it okay using copyrighted material?

Using copyrighted material or other intellectual property without the explicit consent of the copyright holder is illegal and is prohibited.

Someone is using my name/business name as their TwoPics story. What can I do?

If you believe that your trademark is being infringed by a TwoPics member, please use the "Report" icon and describe the problem to our support team. We can remove the trademark infringing story.

My story was removed, but similar stories weren't!

When we're notified by an authorized representative of the copyright holder that a particular picture uploaded to our site infringes another's copyright, we respond promptly.
If there remain pictures on the site that appear similar to the one(s) we've removed, we are likely either not aware of them or do not have reason to believe they are infringing.

Sometimes a copyright owner authorizes some, but not all, of its works to appear on our site. Other times, very similar videos are owned by different copyright owners, and one may grant permission while another does not.

Why was my account suspended?

Any time TwoPics receives notice that a story or any part of a story on our site infringes the copyrights of a third party, we will take it down from the site. We are required to do so by law. Accounts determined to be repeat infringers may be subject to termination. Users with suspended or terminated accounts are prohibited from creating new accounts or accessing TwoPics's community features.
When material is removed due to a claim of copyright infringement, we send the user who uploaded the story an email notification containing the claimant of the story. If you have had a story removed, please check the email address that is associated with your TwoPics account for this notification.

It may be the case that your account was suspended due to reasons other than copyright violations.To understand all of TwoPic's policies please read our Terms of Use.

Are my TwoPics stories ever deleted?

No, your stories will not be deleted, unless you do it yourself, or fail to play by our Terms of Use.

My story was removed, but similar stories weren't!

When we're notified by an authorized representative of the copyright holder that a particular picture uploaded to our site infringes another's copyright, we respond promptly.
If there remain pictures on the site that appear similar to the one(s) we've removed, we are likely either not aware of them or do not have reason to believe they are infringing.

Sometimes a copyright owner authorizes some, but not all, of its works to appear on our site. Other times, very similar videos are owned by different copyright owners, and one may grant permission while another does not.

How to find stories on TwoPics.

• Type a word or several words into the search box in the top menu.
• Choose categories related to your search (e.g. Nature, News, People, Politics...).
• Click ‘Search’ button.
• You will now find your search results underneath.

I've searched for something and didn't see any results. Why?

This is probably because the query is too specific and we might not have enough data to determine any results yet.

Will all stories appear in search?

There is always a chance that your story will appear in search results.

If I delete a TwoPics-story, will that story still show up in search?

No, deleted stories will not show up in search results.

Sharing stories.

It's easy to share a story you've found on TwoPics with your friends and social networks. Simply click on one of the icons next to ‘Share’ underneath any story on the page. You can also select any of this following options:

• Social networks - click on one of the share icons e.g. the Twitter icon. Then simply sign in and follow the instructions to share your story.
• Directlink - a shortened URL to the story, which you can copy and paste elsewhere, such a in an email message or IM window. You will find the ‘Directlink’ underneath the first picture in a story.
• Email this story - have can click the email icon next to ‘Share’, underneath any story, and send an email to the email address(es) you enter.

My friends didn’t received my TwoPics story I‘ve shared.

If your friends haven't received the TwoPics story you've shared with them, please ask them to check their spam/bulk mail folders to see if the emails were sent there. You may also want to confirm that you're entering the right email addresses when you share stories.

What are the rules for using TwoPics?

TwoPics takes our user's reports seriously. We encourage free speech and defend everyone's right to express unpopular points of view. But we don't permit hateful or abusive content, threats, infringes someone’s rights, harmful dangerous acts, spam, violent content, sexual content or child abuse. Please read our Terms of Use to find out everything you need to know about being a member.

How large can my picture be?

You’re welcome to upload any pictures that is 20MB or smaller. We’ll scale the pictures for you to fit into our design.

What type of file can I upload?

We accept .gif, .jpeg, .tiff, .bmp and .png files (animated .gif files will not work).

How many TwoPics stories can I upload for free?

You can upload unlimited number TwoPics Stories for free.

How many pictures can I upload in one TwoPics-story?

TwoPics allows users to upload two pictures per story.

How do I publish a TwoPics story?

• Log in to www.twopics.com.
• Clicking the camera icon to upload a picture, will prompt you to locate the picture you want to upload on your computer.
• If you selected the wrong picture or no longer wish to share that picture, just click on the ‘garbage can’ icon, to delete the current picture.
• You need to choose a category for your story.
• Then, simply enter any text you’d like on both pictures and click on the ‘Upload story’ button.
• Once you’ve successfully published a TwoPics-story, click on the confirmation box to view the story on the site.

How do I delete a picture or a story?

You can delete a picture by deleting the story containing this picture. Visit your current story that you want to delete. Click the ‘Change’ button. Then click on ‘Delete’ button.

Once a TwoPics-story is deleted, the pictures will be made unavailable. It may still be cached in some browsers and servers, but the pictures will no longer be available from TwoPics.

Contact the support team

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